Shipping Policy

Brand: Slinque
Business Name: KALMM
Email: help@slinque.com
Last Updated: October 28, 2026

1. Order Processing Time

Orders are generally processed within 1–3 business days after order confirmation, excluding Sundays and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation containing tracking information, where available.

Processing times may vary during promotional periods, festivals, or periods of high order volume.

2. Estimated Delivery Time

We aim to deliver orders across India within 7–10 business days from the date of dispatch.

Delivery times may vary depending on:

• Your delivery location and PIN code

• Courier service availability

• Weather conditions

• Public holidays and regional disruptions

• Other unforeseen logistical circumstances

The estimated delivery timeframe will be communicated through our website, checkout, or order confirmation, as applicable.

If your order has not arrived within 15 business days of dispatch, please contact help@slinque.com.

3. Shipping Coverage

Slinque offers shipping across serviceable locations in India.

Delivery availability depends on courier coverage for the customer's PIN code.

Certain remote or restricted locations may have limited delivery availability or longer delivery timelines.

We currently do not offer international shipping.

4. Shipping Charges

Shipping charges, where applicable, are calculated or displayed during checkout.

Any applicable delivery fees will be communicated before you complete your purchase.

We may offer free shipping promotions on selected orders or during promotional campaigns.

The applicable shipping charge or free shipping offer will be clearly displayed at checkout.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared through email or another available order notification channel.

Tracking information may take up to 48 hours to become active after dispatch.

If you have not received tracking information within the expected processing period, please contact help@slinque.com.

6. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and serviceable PIN codes.

COD availability, additional charges, or restrictions, if any, will be displayed at checkout.

Customers selecting COD should provide accurate contact and delivery information to facilitate successful delivery.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information, including:

• Full name

• Complete delivery address

• PIN code

• Mobile number

• Relevant landmark, where applicable

If you notice an error in your shipping information, please contact help@slinque.com immediately.

We will attempt to update the address before dispatch wherever operationally possible.

Address modifications may not be possible once the shipment has entered the courier network.

8. Failed Delivery Attempts

Courier partners may attempt delivery according to their operational procedures.

If a delivery attempt is unsuccessful, the courier may contact you or schedule another attempt.

Orders that cannot be delivered may be returned to the sender.

For prepaid orders returned to the sender, we will assist with an appropriate refund or reshipment resolution, subject to applicable charges disclosed in advance and Indian consumer protection laws.

9. Lost or Damaged Packages

If your package is lost, damaged, or arrives with incorrect contents, please contact us at help@slinque.com.

Include your order number and relevant photographs or supporting information, where available.

We will coordinate with the courier partner and arrange an appropriate resolution, including replacement or refund where applicable.

10. Delivery Confirmation

An order may be marked as delivered once the courier confirms delivery.

If your tracking information shows "Delivered" but you have not received the package, please contact us promptly.

We will review the issue and coordinate with the courier partner to investigate the delivery status.

Delivery confirmation does not remove any statutory rights available to customers under applicable law.

11. Shipping Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

If there is a significant delay, customers may contact our support team for an update and an appropriate resolution.

Customer rights relating to delayed delivery remain subject to applicable Indian consumer protection laws.

12. Contact Information

For shipping-related questions, order tracking, or delivery assistance, please contact:

Email: help@slinque.com

Brand: Slinque

Business Name: KALMM

Registered Business Address:
G-8, CB-78-D-976, Janta Area,
Rajouri Garden, New Delhi,
Delhi – 110064, India

GSTIN: 07BGIPL3946H1Z6